I Found One Device Is Using Different Secret Key 1password, Can I Change It?

Get assistance when y'all're having bug unlocking 1Password because you lot lost your business relationship password or it isn't accepted.

1Password lock screen when the account password isn't accepted

The password y'all use to sign in to 1Password.com and unlock the 1Password apps is your account password.

If you forgot your password, bank check your Emergency Kit or ask a family or team member to recover your account. Otherwise, follow the steps below to try to recover it.

If you think you recollect your account password

If you believe yous know your business relationship countersign, but it isn't accustomed, try these steps:

Make certain yous're typing lowercase and uppercase messages correctly. If Caps Lock is turned on, the password field shows a Caps Lock symbol ⇪.
Blazon your password in another app, like a text editor, so you can see that you've entered it correctly. So re-create and paste it into 1Password.
If y'all've e'er changed your business relationship password, try previous ones. If yous can unlock the 1Password app, but you can't sign in to your account, copy your data to a new business relationship.
If you have multiple 1Password accounts, try your other business relationship passwords.
If your password has spaces, try information technology with and without spaces.
If your countersign has accents or special characters, try information technology with and without them.
If you use multiple languages, make sure you're using the right keyboard layout when you enter your password.

If you can unlock the app with your previous password

If you can unlock the 1Password app with your previous password, merely you tin't sign in to your account, you'll even so have admission to your data locally, but it won't sync. Recover your data by copying it to a new business relationship:

Sign up at https://beginning.1password.com/sign-up
You'll need a different email address to create a new account.
Download your Emergency Kit and write your new 1Password business relationship password.
Add your new account to the 1Password app.
Copy your items to your new account.
Remove the old account from the app.

If you don't know your business relationship countersign or it isn't accustomed

For your security, your business relationship password is:

never transmitted over the cyberspace
never logged locally
never known to us at 1Password
only known to yous
the only way to decrypt your data

This makes sure that your data is safe from intruders, only it also ways that no one tin can reset your countersign. However, you might exist able to recover access to your data.

Instructions for

Mac
iOS
Windows
Android
Linux

Recover using Touch ID or Apple tree Lookout

If 1Password is locked, you'll run across a message that "1Password is trying to unlock."

To corroborate and unlock 1Password, identify your finger on the Affect ID sensor on your Mac or double-click the side push button on your Apple Scout.

If y'all don't run into the prompt, click the Bear on ID button or Apple tree Picket button on the lock screen.

1Password is trying to unlock

Click the Touch ID button on the lock screen

Your ability to unlock the app with Touch on ID or Apple Picket will eventually elapse. Take activeness immediately to find your password or rescue your data:

Look for a Login item in your Personal vault named "1Password Account". Information technology may incorporate your password.
Export your data from 1Password while you all the same have access. Y'all tin then create a new account and import your data into it.

Recover using Touch ID or Face ID

If you use 1Password on an iOS device with Bear on ID or Face ID, try to unlock the app using it.

If you lot aren't prompted to utilise Touch on ID or Face ID when you lot open up 1Password, tap the button beneath the countersign field.

Your ability to unlock the app with Touch on ID or Confront ID will somewhen expire. Look for a Login item in your Personal vault named "1Password Account". It may contain your password.

Recover using Windows Hello

If 1Password is locked, try to unlock the app using Windows Hello.

If you aren't prompted to employ information technology when you open up 1Password, click or press Enter when the password field is bare.

If you're prompted to unlock with Windows Hello, just your fingerprint or face isn't recognized, click "More than choices" and unlock the app with your device PIN.

Your ability to unlock the app with Windows Hi will eventually expire. Accept action immediately to notice your password or rescue your data:

Look for a Login particular in your Personal vault named "1Password Account". It may contain your password.
Export your data from 1Password while you lot still take admission. Y'all tin can then create a new business relationship and import your information into it.

Recover using Biometric Unlock

If you utilize 1Password on an Android device with Biometric Unlock, try to unlock the app by placing your finger on the fingerprint sensor, or allow your device browse your face up or eyes, until 1Password unlocks.

If you aren't prompted to use Biometric Unlock when you open 1Password, tap the fingerprint push beneath the password field or enter your Pin code, if y'all prepare one up.

Unlock 1Password biometric prompt

Your ability to unlock the app with Biometric Unlock volition somewhen expire. Look for a Login particular in your Personal vault named "1Password Account". Information technology may contain your password.

Recover using system authentication

If 1Password is locked, try to unlock the app using your Linux user countersign, your fingerprint or other biometrics, or your security key.

If you aren't prompted to employ arrangement hallmark when you open 1Password, click or press Enter when the password field is blank.

Authenticate to unlock 1Password prompt

Your power to unlock the app with organisation authentication volition eventually expire. Take activity immediately to discover your countersign or rescue your information:

Look for a Login item in your Personal vault named "1Password Account". It may contain your password.
Export your data from 1Password while you still have access. You lot can and so create a new business relationship and import your information into information technology.

Recover using some other device

If y'all have 1Password on multiple devices, come across if your account password works on the others. (If you have a 1Password account, don't forget to try signing in on 1Password.com.)

If your countersign works everywhere except one device, transport a 1Password diagnostics report from the device where it's not working.

Recover using your family or squad business relationship

Another family or team fellow member may be able to recover your account. This will let you lot choose a new password.

Get more help

If you lot tried all the steps above and still can't unlock 1Password, you'll need to kickoff over. Contact 1Password Back up.

Learn more than

How to change your 1Password account countersign
Get help if you can't detect your Secret Central or Setup Lawmaking